Client Development Manager (m/f/d)

quantilope is looking for a Client Development Manager to join our EMEA team. In this role, you will be a key figure in executing our global SaaS strategy, empowering leading brands to transform their consumer research. Depending on your specific portfolio, you will either empower 100% DIY accounts to become platform experts or partner with our Research Consulting team to support clients who need additional expertise and capacity to reach their goals.

Are you curious and want to shoot for the stars, open to giving and receiving feedback, hungry for empowerment and always taking a hands-on approach? Well then we want to chat. quantilope automates consumer research to unlock high quality insights with speed & ease. We’re a fast growing organization looking for the right people to join our team.

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• You own a book of approximately 25-30 Corporate & Enterprise accounts, taking ultimate responsibility for retention and organic growth.

• Whether your clients are 100% DIY or utilize our research services, your focus is on driving deep platform adoption. You ensure every stakeholder realizes the full power of quantilope’s technology, empowering them to gain fast, high-quality insights.

• You navigate the commercial lifecycle of your accounts, leading renewals and identifying upsell opportunities. For complex negotiations, you work in close collaboration with your manager and senior peers.

• You leverage internal support functions like a pro. You partner with Customer Solutions Consulting (CSC) for adoption strategies, Research Enablement & Support for technical guidance and fieldwork excellence or Research Consulting to provide extra capacity and knowledge for clients as needed.

• You co-develop proactive partnership plans, conducting high-level business reviews and presenting new platform capabilities (including AI-driven innovations) to key stakeholders.

• You gained 3+ years experience in Market Research, ResearchTech, or SaaS Account Management. You are confident of partnering with Consumer Insights or Market Research professionals.

• You have a proactive mindset focused on account health. You are motivated by hitting retention KPIs and take pride in preventing churn through early intervention.

• You have a curious mindset and are eager to adopt new AI-driven features. You can confidently guide clients on how AI enhances their research efficiency and speed.

• You know exactly when to pull in supporting teams to solve a client challenge, connecting business needs to the right internal resources.

• You possess high attention to detail and a sense of urgency in solving problems before they impact the renewal.

• You are a self-starter who is hands-on and excited to provide an immediate impact, while remaining eager to expand your skills through feedback and coaching.

• Business Proficiency in German and English (at least C1 for both)

• Flexible work environment: With flexible PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?
  
  

• Ongoing learning: With our dedicated learning budget for every employee and company-wide workshops with the best in the biz, we believe in providing our employees with all the tools they need to excel. 
  
  

• Wellness is key: We offer Private Health Insurance & Pension plan options as well as the support of certified mental health first aiders. We also have Quantiwell days which are global mental health days twice a year where the whole company takes a day for themselves.
  
  

• Diverse & inclusive community: Our team spans the globe, driving diverse ways of working and thinking. With the help of an incredible Community Committee, we are committed to advancing education and awareness.
   

• Team bonding: Team offsites, summer and holiday parties? We’re all working hard and know how important it is to have fun along the way. 

Compensation: 35 - 45k EUR base + commission

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