As a Customer Solutions Consultant, you'll play a crucial role in empowering our existing clients to maximize the value of our Agile Insights Platform. In this role, you will ensure clients fully utilize their purchased subscriptions, onboard new stakeholders, and drive adoption of our latest features and releases. Working alongside our Client Development team, who own the commercial relationship, you will help our clients succeed and answer their research needs with the software they already own.
Are you curious and want to shoot for the stars, open to giving and receiving feedback, hungry for empowerment and always taking a hands-on approach? Well then we want to chat. quantilope automates consumer research to unlock high quality insights with speed & ease. We're a fast growing organization looking for the right people to join our team.
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Customer Solutions Consultant
Hybrid (New York) or Remote (US)
Full-time
Permanent employee
Introduction:
What you will be doing:
- Drive Product Adoption: Ensure clients run and utilize their purchased solutions (such as BBHT, Category Twins, or advanced quantitative studies) and proactively resolve or escalate adoption bottlenecks.
- Enable Features & Releases: Bring subscription-included features to the accounts that need them, including quinn Search across past research, norms, heat maps, DIQ, Email Invite Module, Typing Tools, and API connections.
- Onboard Stakeholders: Guide new client leads and team members from foundational Academy training to independently building and running their own research projects in the platform.
- Track Account Health & Usage: Monitor usage metrics across your book of business to ensure clients steady their platform consumption and intervene before low usage impacts renewal.
- Manage Pre- to Post-Sale Handovers: Join late-stage sales cycles to ensure a seamless transition so new clients build on what they were sold from day one.
- Voice of Customer to Product: Provide direct adoption feedback to our Product team, taking ownership of tracking feature uptake and identifying adoption barriers.
- Identify Expansion Handoffs: Recognize when clients need additional products, hand contextualized opportunities to pre-sales, and ensure post-sale adoption.
Who you are:
- You listen for the need behind a client's question and know exactly which platform capability answers it.
- You proactively analyze usage data to reach out before issues arise, driving value before a request is even made.
- You can confidently guide a new user from an empty project to an active study and explain methods like MaxDiff or Mental Availability in the terms of the client's category.
- You have experience in market research, consumer insights, or a client-facing role at a research SaaS company, including hands-on survey design and analysis.
- You bring working knowledge of quantitative methods (such as Conjoint, MaxDiff, TURF, and segmentation) as well as familiarity with brand tracking.
- You have a proven track record of running client training, onboarding sessions, and enablement programs.
- You collaborate seamlessly with Client Development teams without crossing commercial boundaries.
- You are US-based and available to work US business hours.
Benefits of working at quantilope:
- Flexible work environment: With flexible PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?
- Ongoing learning: With our dedicated learning budget for every employee and company-wide workshops with the best in the biz, we believe in providing our employees with all the tools they need to excel.
- Wellness is key: We offer full benefits (health, dental, and vision) as well as the support of certified mental health first aiders. We also have Quantiwell days which are global mental health days twice a year where the whole company takes a day for themselves.
- Diverse & inclusive community: Our team spans the globe, driving diverse ways of working and thinking. With the help of an incredible Community Committee, we are committed to advancing education and awareness.
- Planning for the future: At quantilope, we keep your financial wellness top of mind with a 401k program and a 3.5% annual match.
- Team bonding: Team offsites, summer and holiday parties.. .where in the world will we bring the team together next? We’re all working hard and know how important it is to have fun along the way.
Über uns
Meet quantilope: Great people, innovative technology, and the foundation to create an impact. quantilope automates consumer research with AI-driven solutions to support data-driven decision making. Founded in 2014, we're recognized for our innovation and rapid growth. quantilope provide insights in brand awareness, market segmentation, advertising testing, product concepts, pricing analysis, and more for 300+ brands.
As a consumer research technology company, we know the importance of diversity not only in our data but also across our team. At quantilope, we celebrate and welcome all people regardless of their gender identity, age, sexual orientation, race, religion, or ethnicity. We strongly believe that best ideas come from sharing and collaborating across diverse perspectives and experiences.
Join us and let's see what we can build together!
As a consumer research technology company, we know the importance of diversity not only in our data but also across our team. At quantilope, we celebrate and welcome all people regardless of their gender identity, age, sexual orientation, race, religion, or ethnicity. We strongly believe that best ideas come from sharing and collaborating across diverse perspectives and experiences.
Join us and let's see what we can build together!